Frequently Asked Questions
1. Do you offer free shipping?
Yes, we do! We offer free shipping across Malaysia on all orders—no minimum purchase required.
2. How long will it take to receive my order?
Our standard delivery time is 8–13 business days, which includes 2–4 days for processing and 6–9 days for shipping, Monday to Friday.
3. Can I return or exchange a product?
Absolutely. You can return or exchange any product within 30 days of delivery as long as it's in new condition. Just contact us at info@geenqo.com to get started—we’ll even cover the return shipping cost.
4. What payment methods do you accept?
We currently accept PayPal for all purchases. It's secure, fast, and protects your payment information.
5. Are your lights compatible with local electrical standards?
Yes, all our lighting products are designed to meet Malaysian electrical standards and are safe to install and use locally.
6. How can I get in touch with customer support?
You can reach us anytime at info@geenqo.com or through the Contact Us page on our website. We aim to reply within two business days.