Billing Terms and Conditions

Accepted Payment Methods

Geenqo currently accepts PayPal as the primary method of payment for all purchases made through our online store. Customers can use their PayPal account to complete secure transactions during checkout. We may expand our accepted payment methods in the future to offer additional convenience.

Currency for Transactions

All prices listed on our website and all transactions at checkout are conducted in Malaysian Ringgit (MYR). If you are making a purchase using a payment account linked to another currency, your financial institution may apply currency conversion rates or additional charges, which are beyond our control.

Secure Payment

We take your financial security seriously. All transactions made on our website are protected by SSL (Secure Socket Layer) encryption, ensuring that your personal and payment information is encrypted and transmitted securely. We do not store any sensitive payment details on our servers.

Shipping Policy Overview

Geenqo offers free shipping on all orders within Malaysia. Orders are processed within 2 to 4 business days and delivered within 6 to 9 business days following fulfillment. For more detailed information, please refer to our complete Shipping Policy.

Return & Refund Policy Overview

We accept returns and exchanges for both defective and non-defective items within 30 days of delivery, provided the items are in new condition. Refunds are processed within 14 days after we receive the returned item. To read the full policy and start a return, please visit our Return & Refund Policy.

Privacy Policy Overview

Your privacy is important to us. We are committed to protecting your personal data in accordance with applicable laws. Any information collected during your purchase is used solely to process your order and provide customer service. For details on how your data is collected, used, and protected, please see our Privacy Policy.

Google Merchant Center Compliance

Geenqo complies fully with Google Merchant Center policies. All billing, product, and checkout information provided on our site is transparent, accurate, and up-to-date. We ensure that our business practices meet the required standards for clarity, customer protection, and transaction security.

Need Help?

Need assistance? Our support team is ready to help. You can reach out to us directly or submit a message through our website’s contact form. We’ll respond within two business days.

Store Name: Geenqo
Email: info@geenqo.com
Address: 8857, Jln PJU 3/21, Tropicana, 47410 Petaling Jaya, Selangor, Malaysia
Operating Hours: Monday to Friday: 9:00 AM to 17:00 PM (GMT+8)
Contact Form: Contact Us